Appointment Reservation Policy
All appointments are required to put a credit card number on file in order to reserve the appointment. We only have to set this up one time! In the event you have a new card or would like to change the card you have on file, please let us know and we can update that for you. Please note that us putting your card on file will not charge your card, it is simply to hold the appointment time slot for you.
Update: Our salon software has recently changed! What this means is we will now have to reenter credit card information into our new software. If you already have an appointment scheduled, we will not cancel it – however, a valid credit card number will be required to book your next appointment.
Cancellation policy
Cancellation, moving, or altering more than 50% of an appointment within 24 hours will result in a charge of 100% of your total service fee.
No-show/Late policy
Kenna Kunijo does not rebook clients who no-show or no-call a stylist. Under special circumstances, we will rebook the appointment if the client pays 100% of the missed appointment and prepays 50% of the total cost of the services being scheduled. Please note, that clients who arrive more than 10 minutes late to their appointment are considered a no-show.
Child/Accompany Policy
Kenna Kunijo is dedicated to giving our clients an exceptional experience when receiving a service in the salon. In order to provide the very best to you and others, no children under the age of 10 may accompany a client to the salon unless a service is being performed on the child themselves at the same time, per the stylist. If anyone under the age of 10 accompanies a client to their appointment, without approval, the client might be asked to reschedule their appointment and will be charged for the missed appointment. Any person(s) accompanying a client must wait in the waiting area for the duration of the appointment. Newborns who will sleep throughout the appointment are welcome. Please note that special circumstances may apply.
Noise Consideration Policy
We completely understand that watching items on your laptop or phone or taking calls during your appointment might be necessary. But in order to ensure a peaceful environment for others around you we do require that use headphones.
Satisfaction Policy
We pride ourselves on providing our clients with the very best service and experience. However, if you are not pleased with a service provided by one of our stylists, there is a seven-day window from the date of service to make us aware of the situation. Redos/adjustments and refunds are assessed on a case-by-case basis if we are made aware within the seven days. If notice is given beyond the seventh day from the time of service, a redo/adjustment request will be considered a new service and must be paid for. Redos/adjustment appointments must occur within fourteen days of the original date of service per the availability of the stylist. Refunds may be considered after Kenna Kunijo has had the opportunity to provide a service adjustment with the original stylist.
All product sales are final. Refunds are not provided; however, if you are unsatisfied with your purchase, please contact Kenna Kunijo directly within 14 days of your purchase. The product must be unopened and unused.
